Measuring Documentation ROI – Whitepaper
Key business and tech metrics that you should track, to monitor and measure the effectiveness of your documentation
While companies with API-based offerings realize their obligation to provide API users with adequate documentation, most companies treat this as an expense, and rarely as an investment.
There is significant opportunity to realize business, operational and tech benefits from well-written documentation, delivered via a robust, feature-rich documentation portal.
Unlocking this opportunity, however, requires companies to make a mindset shift – towards treating API documentation as an investment and clearing typical obstacles impacting the documentation lifecycle.
In our whitepaper – “Measuring Documentation ROI”, we explore the kind of benefits that can be realized via effective documentation and what are the key metrics that companies should track.
